The case of National Federation of the Blind v. Uber Technologies, Inc., 14-cv-04086 NC (N.D. Cal.), challenges discrimination experienced by riders with service animals who want to use the Uber ridesharing service. We are preparing to return to court to address ongoing discrimination and need your statement by April 17, 2020, in support of the effort.
Your complaints to Uber and Lyft, and to NFB’s testing program, are making a difference. Below are some tips for filing effective complaints that will help Uber, Lyft and our legal team better ensure that drivers are properly handled under the policy changes set forth in the settlement agreements.
Our suit against Uber was filed in federal court after the parties were unable to satisfactorily resolve concerns about how Uber handled drivers who refused to transport passengers with service animals. Now, after a mediation, discovery practice and extensive negotiations, the parties were able to reach an agreement with Uber.
Ridesharing platforms such as Uber, Lyft, and Sidecar have the capacity to greatly improve transportation services for blind passengers. Now, blind people can use a smart phone equipped with text-to-speech to independently summon a driver, learn details such as the name of their dispatched driver, the estimated time of arrival, the amount of their […]