The case of National Federation of the Blind v. Uber Technologies, Inc., 14-cv-04086 NC (N.D. Cal.), challenges discrimination experienced by riders with service animals who want to use the Uber ridesharing service. We are preparing to return to court to address ongoing discrimination and need your statement by April 17, 2020, in support of the effort.
Nancy Langenberger is blind. She relies on a guide dog to help her independently navigate the world. Nancy’s Medicare Advantage health plan, Blue Shield Promise Health Plan (“Promise Health”), includes a transportation benefit through which plan members can arrange in advance to be dropped off and picked up from medical appointments. This benefit is important […]
Your complaints to Uber and Lyft, and to NFB’s testing program, are making a difference. Below are some tips for filing effective complaints that will help Uber, Lyft and our legal team better ensure that drivers are properly handled under the policy changes set forth in the settlement agreements.
Our suit against Uber was filed in federal court after the parties were unable to satisfactorily resolve concerns about how Uber handled drivers who refused to transport passengers with service animals. Now, after a mediation, discovery practice and extensive negotiations, the parties were able to reach an agreement with Uber.
Advocates for people with disabilities have entered into structured negotiations with Lyft, Inc. to ensure that disabled riders with service animals are ensured access to transportation services offered by Lyft drivers. These collaborative efforts are under way between Lyft, Inc. (Lyft), Disability Rights Advocates (DRA), Rosen, Bien, Galvan & Grunfeld (RBGG), and TRE Legal – […]
Ridesharing platforms such as Uber, Lyft, and Sidecar have the capacity to greatly improve transportation services for blind passengers. Now, blind people can use a smart phone equipped with text-to-speech to independently summon a driver, learn details such as the name of their dispatched driver, the estimated time of arrival, the amount of their […]
Disability Rights Advocates (“DRA”) and Timothy Elder of TRE Legal Practice are investigating complaints from persons with disabilities who have been denied transportation services by taxi drivers for Uber Technologies, Inc. (“Uber”) in the San Francisco Bay Area or other major urban centers. Uber is a company based in San Francisco, California that […]