Guidelines for Effective Uber and Lyft Service Animal Complaints

Your complaints to Uber and Lyft, and to NFB’s testing program, are making a difference. Below are some tips for filing effective complaints that will help Uber, Lyft and our legal team better ensure that drivers are properly handled under the policy changes set forth in the settlement agreements.


TRE Legal and Others Enter Into Structured Negotiations with Lyft for Disabled Riders with Service Animals

Advocates for people with disabilities have entered into structured negotiations with Lyft, Inc. to ensure that disabled riders with service animals are ensured access to transportation services offered by Lyft drivers.   These collaborative efforts are under way between Lyft, Inc. (Lyft), Disability Rights Advocates (DRA), Rosen, Bien, Galvan & Grunfeld (RBGG), and TRE Legal – […]